Why an eSIM can only be installed once

An eSIM is a digital SIM card that is downloaded to your phone. To protect against fraud and SIM cloning, each eSIM can only be installed on one device, one time.

• Each QR code or activation code can be used only once.
• After the eSIM is downloaded, the code is marked as used and cannot be scanned again.
• If you delete the eSIM from your phone, it cannot be recovered or reinstalled.
• If you have connection problems, follow our troubleshooting steps or email our support team.
• Do not delete or remove the eSIM from your phone settings.

What if I get a new phone or need to switch phones?

Already activated, already used data, or lost your activation email? Email our support team with your order number and we will check what is possible for your plan. Once an eSIM has been activated we cannot promise a reissue.